> For the complete documentation index, see [llms.txt](https://wiki.codeandcompile.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.codeandcompile.com/factory-automation/hmi/siemens-ktp400/error-1-missing-panel-images.md).

# Error 1: Missing Panel images

After TIA v16, while we download the project to your Touch panel, you may see this error sometimes:

Download has failed due to missing panel image..

This error may be caused by , sometime you configure the Panel in Firmware V16 and Download it.

<figure><img src="https://lh6.googleusercontent.com/cOV94w7QYU4xQvN1kqnJtjsDstx2baB3cIfrqFMkNHtZ1IDYgg3WzirZW2Moc_AqOtmRzd7bLsYc0qNG4XYZ6J9yhIncYQ9TgLP0-IGzRsHkYwXAkQjc0aLZ4nplGA6BcN--zxQ1" alt=""><figcaption></figcaption></figure>

How to solve it:

Jump to this link:

<https://support.industry.siemens.com/cs/document/109746530/image-downloads-for-hmi-operator-panels?dti=0&lc=en-WW>

Download the Image zip files that matched with your devices and project.

<figure><img src="https://lh5.googleusercontent.com/gKRnuDeTsv1ZFb2k6zewgV6ruPVBihBI0HEwP_ztqoo2GAOpDwqSCLINA_0FdAh3dtGViU6nvLeu0YHrLBRyoYk-GhNWkV34VhSt0rzIxcJzOdsSmpT_4LEIbM_PrhLWqNRWiwg5" alt=""><figcaption></figcaption></figure>

Here are the files inside the zip:

<figure><img src="https://lh5.googleusercontent.com/w-4xHk1Dd7wPQalvb0n4Rn0clqHPgeevnU8VV1KZ6PRRDuj5SSXg5369oFvb_NvHUGAXzRvEaC8_jUx78MZ5QpOmCEVruQUI5Uqro5pAa7xpD5dn6M0selm4aYE1iUozt7Q7wgfI" alt=""><figcaption></figcaption></figure>

I am using V15.1 Upda4,

The image files are store in:

\Siemens\Automation\Portal\_V15\_1\Data\Hmi\Transfer

Paste and overwrite these files.

(please make a backup first)

<figure><img src="https://lh3.googleusercontent.com/_45lrTvYpDJmwgPM2KjcFdy7npb_bddn8mCs5ZnVCBW45hDP40fU4nzo6QTiJYsqXCHgcVKczKMYE5aAbVI0-Jo85zr3G2iOvjc0gmq17DDIHrK0cB9IRUQL7xHU-Wj9j4VJ1GuE" alt=""><figcaption></figcaption></figure>

Refer Link:

<https://support.industry.siemens.com/tf//WW/en/posts/download-has-failed-due-to-missing-panel-image/234209?page=0&pageSize=10>

<https://support.industry.siemens.com/tf/ww/en/posts/tia-v15-download-has-failed-due-to-missing-panel-image/189682?page=0&pageSize=10>

<https://support.industry.siemens.com/tf//WW/en/posts/getting-error-when-downloading-the-project-via-tia-portal-v15/203794?page=0&pageSize=10>


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